Refund Policy

OverOwned LLC ("OverOwned") offers a Season Pass as a limited-supply, time-bounded digital product. Because supply is fixed and access is granted immediately upon purchase, our refund policy is designed to be fair to both buyers and the broader OverOwned community.

Eligibility for Refund

You are eligible for a full refund if all of the following are true:

• You request the refund within 24 hours of purchase, AND
• You have not signed into the OverOwned application (app.overowned.io), AND
• The Season has not yet ended.

To request a refund under this policy, email support@overowned.io from the email address used at purchase, with the subject line "Refund Request" and your order number (found in your Stripe receipt). Approved refunds are processed within 5–10 business days back to your original payment method.

Non-Refundable Cases

The following purchases are not eligible for refund:

• Refund requests made more than 24 hours after purchase;
• Accounts that have signed into app.overowned.io at any point after purchase (regardless of usage volume);
• Accounts terminated for violation of the OverOwned Terms of Service, including but not limited to scraping, account-sharing, automated access, or use of the Service to train AI/ML models;
• Purchases made after a Season has been publicly announced as ending within 7 days;
• Day Passes (which are free).

Why This Policy?

Each Season Pass is one of a strictly limited number of seats. When you purchase a Season Pass, you reserve a seat that is no longer available to other buyers. A refund made after sign-in or after the seat has been used does not allow us to recover and resell the seat fairly. The 24-hour pre-sign-in window gives you a meaningful chance to reconsider while preserving the integrity of the limited drop.

Disputes and Chargebacks

If you have any concern about your purchase, please email us at support@overowned.io first. We respond within 24 hours and will resolve any legitimate issue.

Filing a chargeback or payment dispute through your bank or card provider without first contacting us, when a resolution under this policy was available, may result in:

• Immediate termination of your account and forfeiture of access;
• Recovery of dispute fees as actual damages under the Terms of Service;
• Permanent ban from current and future OverOwned products.

Service Failures

If the Service experiences a substantial outage during your access period (defined as more than 72 consecutive hours of unavailability of core features), we will at our discretion either (a) extend your access period by the duration of the outage, or (b) issue a pro-rata refund. Brief outages, planned maintenance, and degraded performance during peak slate times do not qualify under this clause.

Contact

All refund requests and questions: support@overowned.io